Most businesses have Microsoft Cloud - few have the senior expertise to keep it secure, optimised and moving forward.
Our Microsoft Cloud Platform Support service is designed to provide more than just a safety net, keeping your team ahead of platform changes, security requirements, and cost optimisation opportunities.
Get fast access to:
Get fast access to:
Deep technical capability for complex issues
On-demand technical expertise
Strategic, proactive guidance
Cost optimisation advice
Ongoing platform improvement
All without the cost of hiring in-house
Whether you're an internal IT team or an MSP, we act as an extension of your capability - ready when you need us.
service desk-driven access to Microsoft 365 and azure experts
What our Microsoft Cloud Experts do
Microsoft Cloud Platform Support provides service desk-driven access to senior Microsoft Cloud specialists across Azure and Microsoft 365.
We support your team with:
Advanced troubleshooting and escalation support
Technical design, planning, and architecture guidance
Security and configuration reviews
Cost optimisation across Azure and Microsoft 365
Ongoing platform improvement and advisory
Microsoft support services
How it works
You retain control of your day-to-day operations - we provide the expertise when you need it.
Log requests via our service desk
Access certified Microsoft specialists quickly
Draw down from a monthly support allocation
Scale up with additional support hours if required
We work alongside your team to resolve issues, provide guidance, and support ongoing improvements.
Microsoft cloud optimisation
Support with foresight
Microsoft Cloud Platform Support isn’t just about resolving tickets.
We help you continuously improve your Microsoft environment through:
We help you continuously improve your Microsoft environment through:
Monthly service reviews
Platform and security recommendations
Cost optimisation strategies
Targeted improvement initiatives
This ensures your environment stays aligned with evolving Microsoft best practices and business needs.
Extend your team instantly
Access senior Microsoft expertise without hiring.
Faster resolution of complex issues
Get to the right engineer quickly with local, in-country support.
Cost optimisation built in
Ongoing reviews to right-size Azure and Microsoft 365 usage.
Proactive, not just reactive
Stay ahead of Microsoft platform changes, security updates, and best practices.
Vendor-aligned expertise
Certified specialists delivering best-practice guidance aligned to Microsoft standards.
Supported technologies
Our expertise spans the Microsoft cloud ecosystem, including:
Microsoft 365
Exchange Online, SharePoint, OneDrive
Entra ID (Identity & Access)
Defender suite (security)
Intune (device management)
Power Platform (Power Apps, Power Automate)
Purview (data governance)
Microsoft Azure
IaaS & PaaS services
Data & AI (SQL, Fabric, Copilot, Foundry)
Networking, Backup & Site Recovery
Security (Sentinel, Defender for Cloud)
Cost management and optimisation
Service plans
Microsoft Cloud Platform Support Plans
| Standard | Enhanced | |
|---|---|---|
| Coverage | 8x5 | 24x7 |
| Included hours | 8 hrs/month | 8 hrs/month |
| P1 response | 30 mins | 15 mins |
| Rollover | 1 month | 3 months |
Flexible add-on support packs available.
