Get fast access to:
Deep technical capability for complex issues
On-demand technical expertise
Strategic, proactive guidance
Cost optimisation advice
Ongoing platform improvement
All without the cost of hiring in-house
service desk-driven access to Microsoft 365 and azure experts
We support your team with:
Advanced troubleshooting and escalation support
Technical design, planning, and architecture guidance
Security and configuration reviews
Cost optimisation across Azure and Microsoft 365
Ongoing platform improvement and advisory
Microsoft support services
How it works
Log requests via our service desk
Access certified Microsoft specialists quickly
Draw down from a monthly support allocation
Scale up with additional support hours if required
Microsoft cloud optimisation
We help you continuously improve your Microsoft environment through:
Monthly service reviews
Platform and security recommendations
Cost optimisation strategies
Targeted improvement initiatives
Extend your team instantly
Faster resolution of complex issues
Cost optimisation built in
Proactive, not just reactive
Vendor-aligned expertise
Supported technologies
Microsoft 365
Exchange Online, SharePoint, OneDrive
Entra ID (Identity & Access)
Defender suite (security)
Intune (device management)
Power Platform (Power Apps, Power Automate)
Purview (data governance)
Microsoft Azure
IaaS & PaaS services
Data & AI (SQL, Fabric, Copilot, Foundry)
Networking, Backup & Site Recovery
Security (Sentinel, Defender for Cloud)
Cost management and optimisation
Microsoft Cloud Platform Support Plans
| Standard | Enhanced | |
|---|---|---|
| Coverage | 8x5 | 24x7 |
| Included hours | 8 hrs/month | 8 hrs/month |
| P1 response | 30 mins | 15 mins |
| Rollover | 1 month | 3 months |
Frequently Asked Questions
What are managed cloud services?
Managed cloud services are ongoing technical and strategic services delivered by a third-party provider to help businesses manage, optimise and secure their cloud environments. Traditional managed service providers focus on break-fix support, however in the era of Cloud, a different approach is required. Azured’s Microsoft Cloud Platform Support combines on-demand technical expertise with proactive guidance, helping businesses keep pace with how rapidly Microsoft Cloud is evolving – and get more from their investment.
How do managed cloud services help reduce costs?
Cloud costs can blow out quickly without the right oversight. Azured’s managed cloud services include monthly service reviews where our certified Microsoft specialists align with your business needs and identify opportunities to optimise your environment. This includes cost optimisation strategies, guidance on common project pitfalls, product updates and more. Additionally, outsourcing to Azured is significantly more cost-effective than hiring in-house specialists across all the Microsoft technologies we support – from Azure and Microsoft 365, including Sentinel, Intune, Power Platform and more.
What Microsoft technologies does Azured support?
Azured’s managed cloud services span the full Microsoft Cloud ecosystem, including:
- Microsoft 365: Exchange Online, SharePoint, OneDrive, Entra ID, Microsoft Defender, Intune, Power Platform (Power Apps, Power Automate) and Purview.
- Microsoft Azure: IaaS and PaaS services, Data and AI (SQL, Fabric, Copilot, Foundry), Networking, Backup and Site Recovery, Security (Sentinel, Defender for Cloud) and cost management and optimisation.
What’s the difference between Standard and Enhanced support plans?
Azured offers two Microsoft Cloud Platform Support plans to suit different business needs:
- Standard: 8×5 coverage, 8 hours per month included, 30-minute P1 response time, and 1 month rollover on unused hours.
- Enhanced: 24×7 coverage, 8 hours per month included, 15-minute P1 response time, and 3 months rollover on unused hours.
Flexible add-on support packs are available with both plans if additional hours are required.
What’s included in Azured’s managed cloud services for Microsoft 365 and Azure?
Microsoft Cloud Platform Support includes service desk-driven access to senior Microsoft Cloud specialists across both Azure and Microsoft 365. Your team can expect advanced troubleshooting and escalation support, technical design and architecture guidance, security and configuration reviews, cost optimisation advice, and ongoing platform improvement. Beyond resolving issues, Azured provides forward-looking insights through monthly service reviews and proactive recommendations – ensuring your environment continuously improves and stays aligned with Microsoft best practices.
Who is Microsoft Cloud Platform Support designed for?
Microsoft Cloud Platform Support is designed for IT teams who could benefit from access to a trusted team of Microsoft Cloud specialists without the cost of hiring in-house. Whether you’re managing a complex Azure environment, supporting Microsoft 365 users, or looking to strengthen your escalation capability, MCPS acts as a seamless extension of your team.
Is there a minimum contract period?
Yes, Microsoft Cloud Platform Support is available on a 12-month agreement. This ensures your team benefits from consistent, ongoing access to expertise and the full value of monthly service reviews and proactive platform guidance.
How can I get started with Managed Cloud Services?
Getting started is straightforward. Book a Discovery Call with the Azured team to discuss your current Microsoft Cloud environment, challenges and goals. From there, we’ll recommend the right support plan and outline how Microsoft Cloud Platform Support can extend your team’s capability from day one.
